They have bad communication service.

I have a medical aid cover with them and my company is paying for my cover, so i decided to add my child in the cover but later on I discover that their are not helping in anyway for my child because when ever i have to go to the doctor there are no funds, then i decided to cancel but now they have sent me an email saying that my account is suspended and I'm owing them because they were incorrectly debiting for my dependent which is now my baby to feed, now I'm sick i cant use a medical aid that i pay for every month. I'm truly sad and disappointed with this cover, they don't communicate even when fees are increasing they won't communicate or check how is the cover treating you. this is a bad medical aid cover I have ever known.