They cannot even sort out a voucher…

If I could give them 0, I would. Funny part is nowhere did I ever think of complaining about this. I have a Bootleggers voucher in my fedhealth app, that I cannot use. Not being able to use the voucher is not the end of the nor would it be an issue if someone said, “I logged it, it might take 2 days for you to be able to redeem.”

The bases of my complaint is that the 3 people I dealt with at FedHealth was horrible to say the least. As I am typing this I am still waiting for a response from the person that I was speaking to on the app. The first sent me to Sanlam Reality (that person was a gem at Sanlam Reality) after she sent me back to FedHealth the person wasn’t very equipped. Lastly, still waiting for a response from FedHealth on the app as I am just being ignored. People are rude and ***********.

All I am say is, if a R50 voucher cannot be sorted out how can I trust this company to sort anything out should I become hospitalised? The previous company I was with gave me a lot of peace how they sorted out the little stuff and how effective they were, when it came to big claims even better.

I needed to move to FedHealth due to work, but thinking of moving back to where I came from, because this is just insane.