DR
D R
1 reviews | Active since Aug 2022
22 Jul 2024, 13:20
The worst and inhumane service you will get in your time of grief
I signed up with Fedhealth Medical Scheme on behalf of my mom and I signed all the paperwork and made the payments each month. My mom passed away over a month ago and her hospital bills were stopped being paid by Fedhealth all of a sudden. I have been inundated with hospital bills and when I tried to contact Fedhealth they have been the most unhelpful and wished me all the best. I cannot grieve for my mom because I am being constantly harassed for payments. I do not know why I signed up with an underhanded medical scheme like this, who in my time of need have taken my money and wished me well. Do not sign up with this medical scheme because they have no humanity.
Helpful (0)
Replies (4)0
Replies (4)
Fedhealth Medical Scheme's replyOfficial
22 Jul 2024, 14:46Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply22 Jul 2024, 14:46
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
DR
D R's updateReviewer Update
07 Aug 2024, 12:24Dear Fedhealth, I do not know why I am still getting medical bills which should have been resolved. I paid twice for the month of June 2024, since I paid via EFT and you debited my account. I want this resolved today and my money to be put back into my account as this constitutes ***** and theft.
DR
D R's update07 Aug 2024, 12:24
Reviewer Update
Dear Fedhealth, I do not know why I am still getting medical bills which should have been resolved. I paid twice for the month of June 2024, since I paid via EFT and you debited my account. I want this resolved today and my money to be put back into my account as this constitutes ***** and theft.
DR
D R's updateReviewer Update
07 Aug 2024, 17:38Dear Fedhealth, I cannot believe it is the end of the day and I was not contacted. Does this mean that you are ignoring me because you have done nothing regarding my query. Who do I need to contact to ensure that this matter gets resolved?
DR
D R's update07 Aug 2024, 17:38
Reviewer Update
Dear Fedhealth, I cannot believe it is the end of the day and I was not contacted. Does this mean that you are ignoring me because you have done nothing regarding my query. Who do I need to contact to ensure that this matter gets resolved?
DR
D R's updateReviewer Update
20 Aug 2024, 12:12Dear Fedhealth, it is astonishing that I have paid you twice and you still have not reversed the payment to me of R3800. And no one has contacted me regarding my double payments. I am very disappointed in using this medical aid. Please give me back my money by today or I will go to the ombudsman.
DR
D R's update20 Aug 2024, 12:12
Reviewer Update
Dear Fedhealth, it is astonishing that I have paid you twice and you still have not reversed the payment to me of R3800. And no one has contacted me regarding my double payments. I am very disappointed in using this medical aid. Please give me back my money by today or I will go to the ombudsman.