The No Claim Game

Well I have almost given up - next stop Ombudsman. You made me go on Hello Peter because I am hoping that at least I will then get a response! I don't like bleating here but it is hopefully a way to communicate as Your normal channels DON'T WOR****

I have been trying to process three claims, some since almost the beginning of last year!

I'm sick of empty promises; I do feel that the call centre agents are sincere but unfortunately the tools that they have been given fall short, and the processing dept or claims department seem to not bother.

FedHealth How Hard Is It to process a claim????? Before you start asking have I done this and that; yes I have sent it to the correct emails, phoned!

While I am expecting the usual:

"Thanks for your comment, we will do some investigating into the matter and a consultant will be in touch shortly.

Kind Regards The Fedhealth Online Team"

I am hoping that this time that there will be feed back with a positive outcome, and not the usual, we will look in to it; we have sent it with top priority to claims; I have escalated this!; etc. etc..

I almost choke with the Family comment "Our Family taking care of Yours"; well I don't treat my family like this; what message are you sending?! Maybe remove that bit for now

For years I was happy with FedHealth, not so much anymore :-(

As a last comment; have a look at all the complaints lodged on hellopeter, there seems to be a trend; right?