RL
Ruwaida L

1 reviews | Active since Aug 2014

29 Jun 2016, 06:55

Thank you so much

<p>I sent in a complaint about change of membership, where Fedhealth wanted me to pay in a lumpsum for the savings that has depleted, and I sent a complaint saying that I dont have the money to pay and that they should make a plan to offset my savings to my new membership, at first they refused and didnt want to assist me, but after my complaint on hellopeter, Ryan Govender from the contact centre was in constant contact with me until my problem was sorted, I didnt have to go find money to pay this savings, he made sure that this got sorted out for me, thank you Ryan for going the extra mile to assist me when your collegues refused to, they should learn from you, much appreciated Fedhealth</p>

0
Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply29 Jun 2016, 07:14
Official

Thank you so much for your kind words, we really appreciate your compliment. We are always trying our best to improve our service, as we think of our members as family. And family takes care of family.

Kind Regards

The Fedhealth Online Team