CB
Catharina B

1 reviews | Active since Oct 2015

06 Oct 2015, 12:51

Thank you for excellent service

I was struggling to remember my log-in details for the member segment of the Fedhealth website. After a few unsuccessful tries, up popped a message from Claire (customer service) asking whether she could be of assistance. Within a few minutes she not only sorted out my problem, but also showed me a short-cut to get my claims to them. What outstanding service -- calm, competent and friendly. It really made my day and is a good news story that I will definitely share with family and friends. Thanks again Fedhealth and especially Claire -- you are a star! Dr C M Blignaut

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Replies (1)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Oct 2015, 13:24
Official
Hello CMBlignaut,

Thank you very very much for your kind words, and taking the time to let us know that we are doing it right!
We really appreciate your wonderful comment.

Kind Regards
The Fedhealth Online Team