AM
Amy M

1 reviews | Active since Apr 2009

26 Apr 2017, 12:23

Thabang no customer s****s

<p>I have been speaking to Thabang from last week and his customer s****s is pathetic he sounds half dead and doesnt know what he is saying n he cannot even greet!!!! Everytime I request for a manager they not available or in a meeting. I have been with fedhealth since 2012 and never experience such poor service. All I want to do is move my debit order date ! I want a manager to call me ! I told him I feel like cancelling and he says ok clearly fedhealth do not need there clients </p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Apr 2017, 15:01
Official

Thank you for your comment, please allow us some time to investigate the matter in detail. One of our consultants will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply03 May 2017, 11:17
Official

A consultant has been in touch to discuss your concerns in detail. We trust that you are happy with the result.

Kind Regards
The Fedhealth Online Team