RS
Rozlind S
1 reviews | Active since Oct 2020
01 Dec 2020, 10:02
TERRIBLE TERRIBLE TERRIBLE
TERRIBLE. JUST DOES NOT GET BETTER. So after a consultant phoned me to find out what was the problem and I told them that the incorrectly debited my account and they must do a refund, 4 weeks later just by the way, only to be told that they do not have my banking details. Seriously. So how did they debit my account. Now it's over a month and I am still waiting. I filled in the forms and sent it to them. They are gaining interest on my money. Therefore in a month they have gained R1785 with my money. I am so disgusted.
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Replies (3)0
Replies (3)
Fedhealth Medical Scheme's replyOfficial
01 Dec 2020, 10:53Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Fedhealth Medical Scheme's reply01 Dec 2020, 10:53
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
RS
Rozlind S's updateReviewer Update
01 Dec 2020, 14:45Still no contact been made. No proof of payment nothing. I cannot believe I am paying for this *******.
RS
Rozlind S's update01 Dec 2020, 14:45
Reviewer Update
Still no contact been made. No proof of payment nothing. I cannot believe I am paying for this *******.
RS
Rozlind S's updateReviewer Update
02 Dec 2020, 06:35There has still been no contact from fedhealth. I find it completely unprofessional and *********** of them. I regret the day that I signed up with them. They have sent me no proof of payment, but let me be 1 day late with payment, we'll then they all of a sudden know how to contact you.
Please advise how do I contact the ombudsman. I am tired of waiting. I want my refund with interest. Or I would like for the contact number of the ombudsman.
Please advise how do I contact the ombudsman. I am tired of waiting. I want my refund with interest. Or I would like for the contact number of the ombudsman.
RS
Rozlind S's update02 Dec 2020, 06:35
Reviewer Update
There has still been no contact from fedhealth. I find it completely unprofessional and *********** of them. I regret the day that I signed up with them. They have sent me no proof of payment, but let me be 1 day late with payment, we'll then they all of a sudden know how to contact you.
Please advise how do I contact the ombudsman. I am tired of waiting. I want my refund with interest. Or I would like for the contact number of the ombudsman.
Please advise how do I contact the ombudsman. I am tired of waiting. I want my refund with interest. Or I would like for the contact number of the ombudsman.