AW
Angelique W

1 reviews | Active since Feb 2016

25 May 2016, 09:32

Terrible, terrible service!

<p>Fedhealth gives such terrible service. We cancelled our medical aid with effect the 1st of May 2016 - we then find out for the first time that we are billed in arrears. Then after we pay their premium and our new medical aid premium - they go and reverse all of our claims that we had before we cancelled the medical aid. We are paid to date and now we have outstanding bills that they paid and reversed.</p> <p>It was such a terrible experience - this is not the first problem we had with them, we are glad that we left them. They really disappointed us. </p>

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Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply01 Jun 2016, 09:30
Official

Thank you for taking the time to comment. Please allow us some time to look into the matter, we will be in touch as soon as we have a result.

Kind Regards

The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply01 Jun 2016, 12:05
Official

A consultant has been in touch to discuss the matter in more detail. We trust you are happy with the result.

Kind Regards

The Fedhealth Online Team