Terrible service/lack thereof

I called on 28/05/2025 to enquire about my physical medical aid cards and stickers for my car, that I had requested for delivery on 26/03/2025. I spoke to Siphesihle Zondi who advised thar the can see the request from 26/03/2025 but doesn’t know where my cards are and that there is no tracking number nor anyway of confirming where my cards are, only that he can see that the cards are ready for collection and that he cannot do anything to help me.

I insisted that if he could not assist me, that he put me through to someone who would be able to give me answers.

Siphesihle Zondi had me on hold saying he needs to confirm something with his team leader Themba Ngidi. Straight after confirming this with me, I asked to speak to his TL, I was put on hold for 5 minutes, only told his TL is not available that he’s in a meeting…. What a “Team leader”who also doesn’t want to assist?!

After a long time of back and forth with Siphesihle, I then said if I wasn’t forced to take Fedhealth I wouldn’t have, but because of the group scheme I am under, I had to. I told him where I work and then only did he say he could arrange for my cards to be reprinted and sent to my office either on the Friday 30 May 2025 or Monday or Tuesday.

It’s 03/06/2025 and nothing has been delivered.

I called again today 03/06/2025 and spoke to Marlon Brooker who confirmed that there is no request to have my cards reprinted as advised by Siphesihle, so again, he actually did nothing to assist, just like he had said he couldn’t and **** to be that he did.

I am so frustrated with Fedhealth. Why is it so difficult to get service from them??