Terrible service from Fedhealth

I app**** for a payment holiday in May as I was, unable to pay my membership due to Covid 19 and I was temporarily laid off at work. I was told I got the payment holiday only to find out months later Fedhealth has suspended my membership. For 5 weeks now I have been trying to getcmy membership reinstated. Fedhealth is sending me from pillar to post, sending me the same forms over and over to complete, I complete and send back and they ask for the same thing again. They asked for a motivational letter which I sent 2 times already. This is a waste of my time now, doing the same thing over and over with no joy. I do not believe reinstating membership should take this long and this much. I would really like them to say whether they are going to do it or not so I can get another medical aid if they won't reinstate