1 reviews | Active since Jul 2016
Terrible Service & Charged 3 times my monthly premium and then some!
FedHealth took my monthly premium (R4,124.00) off my bank account, 3 times yesterday!
Take note that ALL my phone calls are recorded!
And due to the 3rd debit and now insufficiant funds due to their horrific error, I am now sitting with a bank charge of non-payment on the 3rd debit, of R105. FedHealth OWES me R105 for their mistake and an official applogy for taking 3 times my premium, in the month of holidays, when I need my money ive saved for my holiday!!!
I called FedHealth this morning and spoke to a man, that is clearly eating a sucking sweet, making such disgusting noises in my ear! I had to explain my situation to him 3 times and STILL he couldnt understand whats going on ! I then asked to speak to a Manager and the phone just kept ringing for 8 minutes...without anyone picking it up!
I then hung up and dialed again. Again a man answered and I told him what has happened with the first FedHealth agent and that I want to speak to a Manger. He then said he might understand better and I must explain it to him. I TRIED numerous times, even shouting it at the end and STILL he couldn’t undetstand! I again asked to speak to a Manager and he simply refused to put me through. He told me to just send an email to FedHealth, to try and sort my problem out.
Never have I experienced something so traumatic, in my life!
I also saw that FedHealth has me on a plan that I didn’t choose! I want my plan changed to FlexiFedSavvy! I want my money!!!
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating. One of our consultants will be in touch with you as soon as we have a result.
Best Wishes
Fedhealth
Today i emailed them again asking what's going on and a man naned Mr. W. Viljoen rep****, stating that more than one debit was taken off, because they took the month of November 2022 aswell, now in January 2023.
I rep****, sending x9 months statements going back to April 2022, showing that all my payments were debitted each month and fully paid up.
Even if any month wasnt paid, it will NOT be my fault, seeing as my account with FedHealth, is set to be debitted each month with my premium amount.
If any payments were not taken off my bank account at any time, it would be at the FAULT of FedHealth and not my own!
But my account is FULLY paid up and what FedHealth did, was against the rules!!!
Im waiting for an actual reply from FedHealth now...
Today i emailed them again asking what's going on and a man naned Mr. W. Viljoen rep****, stating that more than one debit was taken off, because they took the month of November 2022 aswell, now in January 2023.
I rep****, sending x9 months statements going back to April 2022, showing that all my payments were debitted each month and fully paid up.
Even if any month wasnt paid, it will NOT be my fault, seeing as my account with FedHealth, is set to be debitted each month with my premium amount.
If any payments were not taken off my bank account at any time, it would be at the FAULT of FedHealth and not my own!
But my account is FULLY paid up and what FedHealth did, was against the rules!!!
Im waiting for an actual reply from FedHealth now...