CM
Craig M

1 reviews | Active since Oct 2023

17 Oct 2023, 11:45

Terrible service

I have been fighting with them over a claim from a hospitalization that is 2 months old now that is unresolved due to an "IT issue". There is no accountability whatsoever, the consultants keep bouncing me from one department to the other and it seems no one has a clue what to do. If you're looking for medical aid, I would advise you to stay as far away from Fedhealth as possible.

0
Replies (2)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 Oct 2023, 14:13
Official
Dear Member,
 
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants will contact you to discuss your enquiry. 
 
Best wishes,
Fedhealth 
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply18 Oct 2023, 10:40
Official
Dear Member 

A consultant has been in contact with you and detailed feedback has been provided. 

Best Wishes 
The Fedhealth Family