Terrible service and money been taken out of my account against my will.

Once again I am complaining about Fedhealth. They have debited my Moms account twice with 2 incorrect amounts of money, none of which are the monthly premium. This was over the weekend and still no one can help us. We are told that someone will be in touch. They have taken all the money out of my moms account and her debits bounced and do you think anyone will reimburse her? Not likely. In what world can you just take money from someone's account and not apologise for the error made. Its called damage control and any smart business person out there should know this. The call centre agent said it was a system error and if this is the case then certainly damage control should have been done first thing Monday morning. Instead I must waste my airtime on hold for half an hour just to get through to the call centre.

This service is shocking. I cant believe Fedhealth management would let a bunch of uns****ed people run their company to the ground. This isn't just me being upset but this is the vast amount of people rating their bad service. Surly someone should be reading these complaints and attending to them? Instead all we get is, a no reply email saying its been resolved when in fact, no, it hasn't even been attended too.

It never used to be this bad but as of late, I am appalled at such an *********** company.