Terrible Service

At the beginning of June 2021, I approached Fedhealth to become a member effective 1 July 2021 as I was suppose to change employment.

In the 2nd week I contacted the Wellworx call centre and spoke to Valenteen Reddy to inform them that I need to change the principal member to my spouse as I am no longer changing employment. This was aimed at ensuring that I can still be a Fedhealth customer and not be forced to join my companies medical scheme.

I had to make numerous phone calls during the month of June and only got an email on the 25th june asking me to send an email. I immediately sent the email requesting the change again. On the 28th June, Valenteen sent me a "continuation form" to complete which I submitted the same day.

i sent a follow up email on the 1 July 2021, asking for feedback as I am required to submit my membership certificate to my employer. I still had no response.

Today the 5 July 2021, I have called Wellworx again to cancel my membership as I cannot deal with incompetence of this nature. Upon speaking to Shudu in the customer queries department he informs that I have to give 30 days notice before cancelling and that I should note that changes to membership take 7 working days. Why could this not be mentioned to me when requesting the change? If the instruction was done from the onset the changes would of been done before cover date, 1 July 2021.

Fedhealth services are a complete waste of time and it seems that no one understands their processes or customer service.

My employers scheme is more expensive but I prefer paying more money for an actual service.

Despite me reaching out to Fedhealth, I still have no conclusion on the matter.

At this point I would really like to get confirmation that my wife and my accounts will not be debited on the 1st August.