Terrible service

I was on the FEDHEALTH website yesterday reading through all the different plans as my husband and I are planning on purchasing medical aid for my Mom. <br> I had a few questions regarding waiting periods etc. and so decided to use the chat facility on the website to speak to a consultant. <br> <br> Due to a terrible twist of fate I ended up speaking to Valenteen Reddy who was not very helpful at all. She was not very friendly and in my opinion seemed like she just wanted to get rid of me. <br> She did not answer any of my questions and instead insisted that we move the conversation to email which I comp**** with. After replying to the email that she sent me I have not received any response, It has been more than 27hours and counting! <br> <br> This was very disappointing as I am a current client of Fedhealth and have in the past received excellent service. In my mind it made logical sense to recommend your medical aid to my mother. However clearly my business is not important enough to receive a response to my questions? This is duly noted and I will be seriously considering whether I will be continuing with your medical aid in the future. <br>