Terrible Service

On 17/05/2021 I contacted Fedhealth because they have not deducted my vault payments monthly but it was being deducted last year with no change in my details. When I called I spoke to Nokwanda who put me on hold for 30 minutes without even telling me that she was still checking with the credit controller!!!!! When I asked to speak to a supervisor I was put on hold for another 10 minutes!!! Thandi Thlambulo with reference number for the call 170521QKTK7P said Mandisa Hlophe the client services manager will contact me as I demanded to speak to the manager and I am still waiting for a call from Mandisa to call me