Terrible service

Good day,

My complaint has 4 different parts and it is explained below:

1. I was rushed to the emergency unit on the 31/07/2018, various tests was done at the hospital that day to determine what was wrong with me, I phoned in to Fedhealth to request authorization for the visit and it was approved. All other scans was paid for besides the EX Rays that was done to the amount of R499.00. I have sent it through to the medical scheme on numerous occasions and get emails back to say the claim is processed but it never is.

I am now receiving threatening mails from the service provider saying that they are going to blacklist me.

2. I phoned through to Fedhealth member option changes before I decided to change to Flexi fed 1 because I wanted more details about the new plans that Fed health was launching (I urge you to listen to the conversation) . I was told that Flexi fed 1 is the new option that will replace Maxima entry saver . To my suprise on 03/01/2018 I received a statement from Fedhealth firstly stating I am terminated and then also stating that I owe you an amount of R1236.25. When I enquired about this on the online chat Darren the Agent that I was chatting too confirmed that I owe Fedhealth money because my husband was only put on my medical aid in October 2018. Never EVER was I told telephonically or in written that I would owe you money !!!!!! And I am telling you now I will not pay that R1236.25. After speaking to me in the unprofessional manner that your agents usually speak to clients( and I have complained about this previously) he told me to send the request through to the following email address who I to date have not received a reply from **********

I attached my conversation with Darren to that email as well.

3. I sent through a request on the 27th December 2018 to remove my husband as a beneficiary from my medical aid and to date have still not received a response from your offices.

4. To date I have still not received new medical aid cards or a brochure with regards to flexifed 1

I do not want to be called by your offices I want everything to come through to me in writing because clients are being **** to.

I am giving Fedhealth 2 days to reply to my complaint and there after I am taking it to the medical aid ombudsman and then the news paper. Your staff is unprofessional and your business ethic as well.