Terrible network and poor communication

<p>Dear Fedhealth,</p> <p> </p> <p>My wife gave birth via emergency C section in March this year. It took me months sort out the erroneous processing of claims, which I had to piece together, with your telephone consultants who are generally very helpful. Finally I believe I am at a point where everything is sorted out when I am presented with a claim fom the obstetrician saying we still owe a large ammount. I called your consultants this moring only to find out that Fedhealth does not pay above medical aid rates in hospital, which frankly is ridiculous as the number of doctors who actually charge the medical aid rate are few and far between, and that they would not pay the balance from my savings unless requested. Not paying from the savings with out asking me first is fair however there is no information which explains this to customers so how are we to know that this is the process.</p> <p> </p> <p>Your network of doctors is shocking and to find a doctor which will actually deal with Fedhealth is next to impossible. On top of all of that you have added massive amounts to my self payment gap, no doubt for some reason becasue I haven't used network doctors, so I have basically been without medical aid since April and there is no way I am going to get through this payment gap before the end of the year. Yet, despite this, I still pay a massive sum to your every month for almost nothing in return. </p> <p> </p> <p>Your service is a sham.</p> <p> </p> <p>Good day.</p>