Terrible customer service and incorrect billing!!

Good day.

I have logged a query with Fedhealth on the 11th of January 2021 and am yet to receive any correspondence.

I was admitted into hospital from the 5th-7th January 2021 but when I received the invoice from Fedhealth it showed that I was admitted from the 5th-10th January therefore 4 of my doctor's visits were taken.

Please can someone sort this out. The email says 2-3days for someone to get back to me it's the 25th and no one has yet contacted me after many many mails to all different departments. I'd like this to be resolved ASAP.

Query number : 110121QBRJ8W Please view all correspondence with fhhw above query number.

Thank you. Yumnah Daniels