Terrible Customer Service

I have been emailing Fedhealth on various email addresses since January 2020 with no response from them. I had an emergency hospital claim that was not paid at all and I have been trying to get feedback as to why and to try and plead this exceptional case.

No one is responding to my emails and trying to chat to their support agents on the website is like pulling teeth... they are extremely slow to read & reply and don't even greet you. I have currently been online with one for 20minutes and we have only gotten as far as date of treatment (while they are even looking in the wrong year)

I am going to start looking for an alternative medical aid as I am treated like I don't exist at this medical aid.