TERRIBLE CUSTOMER SERVICE!!!!

Frustrating trying to get a Tax Certificate for 2019 from Fedhealth. I have phoned and emailed since 01 July for my latest tax certificate, and still no response. Everytime I phone to follow up, then the consultant says it has been sent to the Tax department for processing. I am starting to lose my patience with Fedhealth, and am very close to changing medical aids. This is unexceptable and terrible customer service!!!! I get cut off after holding on the phone for 20 minutes!!!! I do not have the time to waste waiting for someone to answer the phone, instead I get cut off.

I can't believe that it can take so long to generate a simple Tax Invoice for March 2019.

Really!!!!!