Terrible contact center service

The service, or lack thereof, in the contact center is ridiculous. After phone calls, emails, more emails, and going to social media they are still unable to get the basics right. Then proceed to tell me that I sent the incorrect information when I have email proof of everything that was sent, and when.

Add to that problem, that every time you email their member@fedhealth email address, you get a new reference number. How they ever thought this was efficient is beyond me.

Quick to take my money, slow to use it to train staff effectively.