Terrible company !!!

I have had a terrible experience with Fedhealth with past couple of weeks. I made manual payment on the 19th Of may due to my debit order not going through and problems with my bank . After much back and forth I paid payment and was told by a gentleman on the WhatsApp line to use a reference wheels making payment which I did and not knowing it was not even my membership number it was the wrong number however payment was made.

On the 1st June I see I was double debited I contacted Fedhealth to let them know the error and with muck and forth I was told the funds would be allocated to my membership and I don’t get a refund ! At first they couldn’t even see that they double debited me !! I want to be refunded into my bank account not my membership !

You double debited me and I want to me paid back!!

Would be nice to deal with people who know how to do their job! I want show various emails of how they do not know what they doing