Terrible Comm,Run Around.WRONG INFO - NOT ON!

We signed up with Johanna in Jan.We were then told that we will receive info, numbers etc. by that day.<br> 2 weeks - nothing.<br> <br> When my wife speaks to her,she's always nice,BUT it took close to 3 weeks to get the info & what we were promised to have emailed to us,after calls.This is not on,especially not with a medical scheme.<br> <br> NOW the F-UP.<br> <br> We're TOLD REPEATEDLY by JOHANNA that we'll be covered IMMEDIATELY by GP's in the FEDHEALTH network.<br> I got sick & we went onto FEDHEALTH's website,found a DR. close to us on YOUR NETWORK.We confirmed with the practice (NHC) & the DR. & his wife that he's with FEDHEALTH.We were told that he's the only one at the practice that is!!<br> <br> NHC submits the claim & THEN WE get a mail from YOU, that the DR. isn't on the network,after we got him as a VENDOR on your site & got confirmation from the DR.<br> <br> We also NEVER claimed for meds,yet we get THREE emails about our unaccepted claim for meds! .<br> We PAID cash & NEVER SUBMITTED a claim!! So WHY do we get 3 emails with a total THREE times the meds price,stating not accepted?<br> We're told we'd be covered,NO PROB as long as it's a network Dr. & then you refute the claim!!!<br> <br> WORST experience when used 1st time!!