Terrible claims experience

I am so frustrated with Fedhealth lately. I had never had issues before but over the last few months it has been terrible. I always put through my claims with all information necessary - membership number, dependant code, dependant name, invoice and receipts showing I have paid doctors already, and yet they still get sent to the wrong department, put under the incorrect dependant, I need to resend the same receipt multiple times to confirm I paid the doctor or it seems like they just don't know what they cover. I had to literally send them screenshots of their OWN brochure and what they cover, to be paid out for a claim. I end up waiting weeks and sometimes over a month to get paid out because of the back and forth. Honestly ridiculous. They need to train their staff better so that they know how to do the job they have been hired for.