Terrible Claims Experience! - 1 month and NO FEEDBACK

<p>I had a hospital procedure on 08 May, unfortunately the doctor sent the invoice with an incorrect date. I immediately called Fedhealth to correct the mistake and emailed the new invoice reflecting the correct date - on the 18 May. on 23 May I received notification that the doctor had been paid. When I called to check that all was correct I had to once again explain the problem and request that the first payment be reversed and my savings refunded. (the doctor has been paid twice for one treatment and my savings are now depleted). I was advised that it would be resolved. I keep calling back to find out what the status is as no one gets back to me and it is now almost a month since I escalated this. No one can ever tell me anything! I will be penalized for outstanding accounts at the doctor and am not able to claim from my gap cover until Fedhealth corrects this! Will Fedhealth pay all penaties and cover any gap I am not able to claim for due to your unnecessary delays?!! Just disgusting lack of service!</p>