TERRIBLE CALL CENTRE SERVICE

The worst call centres ever, really. Member number ***. It takes 5 mins just to go through the press 1, press 4 (which loopps back to the same optiuons again) nand eventually speak to someone. They say hold on, which you do, and then after many minutes they drop the call, not once, but repeatedly. I would like somebody to call me so that I can solve a serious problem on behalf of my sister in law who has had a stroke 4 weeks ago and cannot talk. I have full Power of Attorney which has been submitted to them. TERRIBLE TERRIBLE SERVICE