Terrible auth service.

I'm extremely disappointed in the service received from Fedhealth. I emailed the Auths department on the 2nd, 6th and 7th of December for authorization for a procedure tomorrow, the 8th. To date I have not received feedback on: Your query number is: 021221QX0MGH Your query number is: 061221QX3WY6 Your query number is: 071221QX4PYG Your query number is: 071221QX4PYH I called in for assistance as this is now a matter of urgency. Spoke to an agent, Bertie Mollentze, who has been very helpful and assisted urgently. However now the request is being referred to the underwriters and medical aid to confirm approval because I have been on the medical aid less than 12 months. Yet my daughter had an in-hospital procedure, just yesterday, that didn't require all this. Or perhaps it did. What's frustrating me most is that I now have to be pushed from pillar to post to obtain authorization for a procedure tomorrow and its almost the end of the business day.