TERMINATION OF POLICY WITHOUT REASON

I HAVE RECEIVED 2 EMAILS IN THE SPACE OF 2 WEEKS THAT SHOWS THAT MY POLICY IS TERMINATED THEN REINSTATED THEN TERMINATED THEN REINSTATED AND SO ITS BEEN GOING ON FOR 2 WEEKS NOW.. NO IDEA WHY AND HONESTLY VERY ****ED ABOUT IT CAUSE I PAY AND PAY AND THEY JUST STUFF UP NOW FOR ALMOST A YEAR ITS BEEN GOING ON LIKE THIS. HOW CAN YOU TERMINATE SOMEONES POLICY WITHOUT REASON AND NOT CONTACT THE PERSON AND THEN REINSTATE AND THEN TERMINATE AND REINSTATE....WHAT IF SOMETHING HAPPEND IN THAT TIME WHO WOULD CARRY THE COST OR LOSS????? I HAVE PUT 5 COMPLAINTS ON HELLO PETER BEFORE ABOUT FEDHEALTH AND NOTHING CHANGES WITH THEIR CLIENT SERVICE AND ADMIN...IS IT GONA COST SOMETHING TERRIBLE TO HAPPEN BEFORE THEY WAKE UP. I SHOULD HAVE LISTEN TO THE PEOPLE THAT WARNED ME ABOUT FEDHEALTH. I AM VERY VERY DISAPPOINTED IN THEM AS A MEDICAL SCHEME.. THEY TRUELY LET PEOPLE DOWN INSTEAD OF ASSIST. HOW CAN THEY CALL THEMSELFS A MEDICAL THAT CARES? THIS IS NOT CARING IF THIS HAPPENS AND IF PEOPLE COMPLAIN NON STOP. I DONT EVEN KNOW NOW WHERE I STAND ON THIS POLICY AS NO ONE CAN ASSIST AND ANSWER ME ON WHY THEY KEEP ON TERMINATING AND REINSTATING