Terminated without Notice: Fedhealth's Administrative Incompetence

On February 24th I submitted a Main Member Change request. Since then I have received no communications from Fedhealth. Then at 01:00 am on Saturday morning, March 11th I receive an email telling me that my membership has been terminated, effective February 28th. In order to process the Main Member Change Request, I had to supply a letter stating the reasons. In this letter, I provided reasoning, as well as posing a number of questions I had regarding the process. These questions were ignored and no reply was issued. My membership was then canceled without any further communication. So not only have they left me without medical cover for two weeks, without me knowing, but they inform me at a time when I cannot make contact to find out what has gone wrong. The lack of communication is disgusting. What happens when my family has a medical emergency and we get turned away from a hospital because we don't have medical cover? ..because of administrative incompetence. I am very disappointed by Fedhealth and the poor administration of my request. I feel like I'm just a number and that my well-being is of no consequence to its employees.