Telephone lines not working

No answer when calling the customer service line.

I have been trying to get hold of SOMEONE at Fedhealth since November last year when we were informed that our scheme with Fedhealth will be changing to get given more clarity on what exactly the new schemes represent.

I have phones a dozen times in the past 3 months and can never get through or the call get cut.

SOOOO FRUSTRATING!

Magda Digges