Take too long to respond to clients

Too slow to do things, there is always a backlog or something else that they take forever to respond to a query.

I sent my cancellation on the 19th. Was told it would be done in 3-5 days. I called 3 days later to see what was going on with the application with still no progress. It has now been an entire week and this is still not closed. It is always so painful having to deal with this