SS
Sanele S
1 reviews | Active since Nov 2023
03 Feb 2026, 15:19
Suspended Account
Fedhealth is actually a ****, the actually don't listen. They can't do what's right and be consistent with their turnaround time.
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Replies (2)SS
Sanele S's updateReviewer Update
03 Feb 2026, 15:28Here's a formal version:
Dear Fedhealth,
I'm writing to request that you remove my account from suspension. I mistakenly selected the wrong cover and promptly contacted you the following day to request a downgrade. Despite your team processing the downgrade, I'm being charged R5180 for the original cover, while also being charged for the FlexiSavvy cover I originally wanted.
As I've not utilised any services, I request that you resolve this matter urgently and reinstate my account. Please provide a detailed breakdown of the charges and confirm when my account will be reinstated
Thank you for your prompt attention to this matter.
Dear Fedhealth,
I'm writing to request that you remove my account from suspension. I mistakenly selected the wrong cover and promptly contacted you the following day to request a downgrade. Despite your team processing the downgrade, I'm being charged R5180 for the original cover, while also being charged for the FlexiSavvy cover I originally wanted.
As I've not utilised any services, I request that you resolve this matter urgently and reinstate my account. Please provide a detailed breakdown of the charges and confirm when my account will be reinstated
Thank you for your prompt attention to this matter.
SS
Sanele S's update03 Feb 2026, 15:28
Reviewer Update
Here's a formal version:
Dear Fedhealth,
I'm writing to request that you remove my account from suspension. I mistakenly selected the wrong cover and promptly contacted you the following day to request a downgrade. Despite your team processing the downgrade, I'm being charged R5180 for the original cover, while also being charged for the FlexiSavvy cover I originally wanted.
As I've not utilised any services, I request that you resolve this matter urgently and reinstate my account. Please provide a detailed breakdown of the charges and confirm when my account will be reinstated
Thank you for your prompt attention to this matter.
Dear Fedhealth,
I'm writing to request that you remove my account from suspension. I mistakenly selected the wrong cover and promptly contacted you the following day to request a downgrade. Despite your team processing the downgrade, I'm being charged R5180 for the original cover, while also being charged for the FlexiSavvy cover I originally wanted.
As I've not utilised any services, I request that you resolve this matter urgently and reinstate my account. Please provide a detailed breakdown of the charges and confirm when my account will be reinstated
Thank you for your prompt attention to this matter.
Fedhealth Medical Scheme's replyOfficial
03 Feb 2026, 16:15Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth
Fedhealth Medical Scheme's reply03 Feb 2026, 16:15
Official
Dear Member,
Thank you for submitting your feedback to us, we are sorry to hear about your experience. One of our consultants is already attending to your request and will respond to you shortly.
Best wishes,
Fedhealth