Supremely disapointing account management

Against my wife's better judgement, I decided that we should join Fedhealth in January, paying almost double than our previous medical aid.<br> <br> Even though we submitted all the documentation in November last year, it required us to beg and plea (12 e-mails and 8 phone calls) for \acceptance"onto the medical aid when my wife broke her ankle in mid-January. 2 months to be \""accepted\"" onto a medical aid I pay a small fortune for...<br> <br> Now Fedhealth is refusing to pay the R800 Emergency room bill. The \""approvals\"" dept. can't see any bills submitted by the hospital"