Struggling to cancel cover, that is not even a week old

On roundabout the 25th November 2019 I got Hippo to contact me in regards to a MEDICAL AID. After speaking to the consultant, and him advising that FedHealth 1 is a good plan for my kids to sign up on. Only after receiving the documentation, did I see that the agent didn't go through the exact day 2 day cover, as it was explained in the paperwork. i noticed the day 2 day cover was R700 odd per year, where I can release funds from the vault, that will bring it to R7800 per year, at an additional R600 repayment per year. This is not the type of cover I requested, and was **** to. I immediately contacted them (keep getting cut off), and sent various emails on the 27th and 28th, requesting for them to cancel the cover.

After sending them an numerous emails, and calls, I received and email stating: Dear Mr Barnard

Thank you for your email.

Please be advised that your request received to cancel your membership as a non-starter member has been referred to the Membership department for processing. Feedback will be provided shortly.

If you need any more information, please contact us on email to *** or fax to ***. Alternatively you can contact our Call Centre on ***.

I WANT THIS MEDICAL "AID" cancelled, but it seems, they are unwilling to get this cancellation done, and are just buying time for them in order for cancelation to go through late.

FEDHEALTH I want this cover cancelled !