Still waiting feedback via Email

Not explaining this Now please explain to me how all my benefits and savings can be used up please send me a statement of those claims each and every one for this year Dear Mr Frans D Roodt Thank you for contacting Fedhealth. The claim was submitted by the Health Care Porivder: ¿ Provider Name: Dr Manoussakis D (practice number ********** ) ¿ Treatment date: 04/02/2019 ¿ For the amount of R800.00 ¿ Patient: Frans D ¿ Payment will be done on the 14/02/2019 to the provider for an amount of R11.04 due to Benefits/Limits used up. I have also attached claims reports from 01.01.2019 till current date.

Just please tell me what the amount of savings is i receive each year ?

All of my savings depleted in 1 month ?

I paid cash for this consultation please check the documentation i sent and HOW CAN THE WHOLE OF MY SAVINGS BE USED UP WHEN I ONLY USED IT FOR MEDICINE AND THIS DR'S APPOINTMENT ?

Is my chronic medication deducted from my savings ?

Is it a standard reply all of your customers get and no it hasn't been answered why is my savings depleted ? I don't want a medical aid medivault loan from Fedhealth i'm paying contributions each month i'm not paying anything on top of my monthly contribution

My question has not been answered

I HAVE SENT THE MEDIVAULT APPLICATION TO ********** ENSURE THAT IT'S PROCESSED AND MY SAVINGS AVAILABLE THE ALLOCATED AMOUNT NOT A LOAN

Tommorrow i will send you 10 emails with the claim receipt and documents Thank you for your e-mail. Your *** Please be advised that the claim script sent to the scheme is unclear, therefore in order for the scheme to process the claim please send the clear claim script. Kindly update your personal details on a regular basis, to ensure that you receive the latest updates from Fedhealth. If you need any more information, please contact us on email to ********** or fax to ********** . Alternatively you can contact our Call Centre on 0 ********** 53/4. Best wishes Wandisile Ngcobo

NOT RESOLVED

I sent 10 emails with all the documents

THE CLEAR CLAIM SCRIPT IS THE ONE WITH THE SLIP R 1100 PAID BY CUSTOMER

NO MY COMPLAINT HASN'T BEEN RESOLVED CLAIM NOT PAID

MY PROBLEEM IS NIE OPGELOS NIE EK HET 10 EMAILS GESTUUR MET DIE DOKUMENTE VIR DIE EIS! AS EK MY EIE SPAARGELD UIT DIE FONDS EXTRA BY DIE PAAIMENT MOET BETAAL SLEEP EK FEDHEALTH OMBUDSMAN TOE EK BETAAL REEDS DAARVOOR IN DIE TOTALE MAANDELIKSE PAAIEMENT NOW THE ENGLISH VERSION MY PROBLEM HAS NOT BEEN RESOLVED I SENT 10 EMAILS WITH THE FORMS TO FEDHEALTH I'M WAITING FOR CLAIM PROCCESSING I'M NOT GOING TO PAY ANYTHING EXTRA I'M ALREADY PAYING MY MONTHLY CONTRIBUTION

Complaint sent to Ombusman

Thank you for your enquiry, we will get back to you shortly Kind Regards Ombud Team The Office of the Ombudsman for Long Term Insurance Tel: **********

Or maybe Fedhealth is going bankrupt thats why no claim can be paid And dodging answers by sending electronic replies

Received a claims processing complete email but my question remains unanswered when will the claim be refunded ?

Received a claims processing complete email but my question remains unanswered when will the claim be refunded ?