Still NO update on my query

Its the 8th today, i wrote a complaint regarding my cancellation process with Fedhealth on the 3rd. They called me about 2 hours later and i explained the story to the lady and she said she would listen to my calls on the day and then meet up with the relevant people to see what to do further... She did say that she is not sure of the turn around time but i mean I did ask her to update me. I have no way of getting hold of them. I explained to her that the funds deducted in my acc are for me to survive January. This is very very *********** of Fedhealth. I am disappointed in their service. I now have to go to the bank and reverse these funds as clearly Fedhealth will not assist me.