Still no response after 5 calls

We called about authorisation for an emergency treatment on 23/02, but the consultant said the authorisation would be sorted out afterwards. Fedhealth later said they won't pay our account so we asked that the call we made be traced and checked. Called Customer Services 4 times (on 18/03, 19/03, 02/04 & 13/04) to get feedback, each time being promised that the team leader will call me.<br> Today was the 5th call.... was again told I will be called back before close of business today. I've heard nothing, and the hospital is giving me final notices for payment.<br> IRRITATED to say the least!<br> Firstly, what's the use of Maxima Core plan if emergency treatment isn't paid for anyway? And secondly, at least follow up with your customers!<br> Have all the reference numbers and names of those I spoke to if anyone needs it.