Still no response

Seeing as the only time Fedhealth contacts you, is when you post on Hello Peter...here I am again. Still. And still my query remains unresolved. Since 2017. Looking at the other posts it seems I am well within my rights to request proof of payment for monies they have presumably paid into my bank account in error 2 years ago. They now want to ITC me due to their incompetence. I have not had as much as an apology for their utter incompetence in dealing with this matter. Just threats and reference numbers. So many reference numbers, and yet when you call them, they have no idea what you're taking about - so why issue reference numbers if no history is reflected on their side? (And yes, I have cancelled my membership - 6 months ago due to their lack of communication and transparency, but clearly there are many other clients to upset so it's of no consequence to them) My advice to anyone I speak to: Do no even consider this Medical Aid.