STILL NO FEEDBAC****!!

Dear Fedhealth, please can I get some sort of feedback or service. My below complaint is still not resolved and i am still awaiting an authorisation number.......how bad can the service get? Secondly the doctor claim is suppose to come out of chronic, i got an email to say it will be paid from savings?????? Your excuse was that the claims are taking longer only to ensure it gets paid from the correct benefit but that is not the case. I cannot explain how frustrated and upsetting this is. I am sorry but your service is shocking! Phindile who is handling this matter has not been of any help what so ever.......no replies to emails, no nothing. Sad that it always has to come down to this but there is no service.

There are no words to describe how bad your service is, I am sorry but you need to up your service because it is poor! I submitted forms for authorisation over two weeks ago and no reply, all i get told is that they will be in contact shortly........I also submitted a claim the beginning of the month and received am email on the 08/01 to say processing will be 5-7 days now today i get another email to say say it will take 5-7 days......really!!!!!!!.......how long is your 5-7 days?????? The worst mistake i ever made was joining Fdhealth! My LO was supposed to have her procedure done on the 27th but due to Fedhealth it was not possible because i am still waiting for feedback. Fedhealth really does not care about you as a person, all they want is to get your business then leave you hanging........change your motto!!!!!!! I have had enough now!