DC
Darren C

1 reviews | Active since Feb 2012

09 Jul 2019, 07:59

Still no care or consideration.

So after my last review: https://www.hellopeter.com/fedhealth-medical-scheme/reviews/quality-of-life-and-members-best-interests-are-not-fedhealths-top-priority-*** And following process, accepting compromise and encountering more out of pocket Doctor's expenses, Fedhealth has again declined to offer me even the most basic care for my PMB Condition (Type 1 Diabetes). Not only have they declined to fund the insulin pump which they suggested themselves as a compromise, but they also will not even consider the essential insulin I need for which I am burdened with co-payments. Despite mine and my Doctor's efforts they simply do not care. You then get phoned to be given the bad news by someone who cannot help or guide you in any manner and are simply referred back to the start (client services) who know nothing about my condition or the matter at hand. You are simply pawned off to the back of the queue where you stand no chance of finding help and they are happy to leave you running in circles until the day you die.

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Jul 2019, 08:35
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Jul 2019, 15:53
Official
A consultant has been in contact with you and detailed feedback has been provided. 

Kind Regards 
The Fedhealth Family

DC
Darren C's update09 Jul 2019, 16:27
Reviewer Update
Detailed feedback was actually NOT provided, I was in fact given the same old excuses and PR nonsense that I was given the very first time. The matter was supposedly reviewed by the medical team, yet a factual medical reason for declining the pump was not given. In fact I was told “will NOT be given, and the matter will NOT be reviewed again”.