Still No Assistance to add a dependent

I got a call from a lady called Antoinette on Wednesday and she was not honest and clear in narrating the documents my mother had submitted, even though I made her aware that I’m looking at the same documents and fully aware that she’s leaving out certain parts, wanting to stress that my mothers second application is incomplete.

I was told that my mother must definitely apply for the 3rd time to add a dependent and wait another 3 months, in spite your inability to communicate and update my mother accordingly.

After 30 years or so of my mother being your client, it’s heart breaking that this is how you treat her. We will wait to see if one of your managers will get in touch with us like we were promised by Waynedal, one of your call centre agents on Wednesday.

I also sent an email to Lindiwe who was assisting my mother, but has suddenly decided to not respond to our emails.

You owe us the best service as paying customers. Sort yourselves out!