JM
Janie M

1 reviews | Active since Nov 2013

09 Apr 2019, 14:15

STAY AWAY - WORST EVER AID

How I wish there were a -100 rating for this medical Aid!

Worst experience ever - customer over 10 years... what does that mean absolutely nothing. Medivault is a *** concept........ nothing more than a loan product.... now left with an expensive hospital plan that covers absolutely nothing.

Just spoke to Sifiso on the Online chat.... worst service ever (can provide the transcript) even took the liberty of cancelling my medical aid for me.... really?

Don't think the words retention officer or customer retention is at all part of your vocabulary. Can you please provide feedback on the service received from Sifiso including confirmation of my policy cancellation....

I will make it my live's mission to let people know what horrible products you provide.

To anyone thinking of joining this aid - STAY AWAY

0
Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply09 Apr 2019, 15:32
Official
Thank you so much for your review we will be in touch shortly.

Kind Regards
The Fedhealth Online Team

JM
Janie M's update24 May 2019, 17:33
Reviewer Update
when is your shortly ... 100 years?
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply28 May 2019, 09:15
Official
A consultant has been in contact with you and detailed feedback has been provided. 


Kind Regards The Fedhealth Online Team