Stay Away from Fedhealth, they do not care about their clients

Fedhealth does not care about their members. We have been with them for over 10 years now, they declined a procedure because it was not covered under that specific scheme, more than one of their employees told me to apply for an upgrade to another one of their schemes that would cover the procedure only to have it declined because it is not a life threatening disease, my husband can barely walk and is in so much pain and they do not care. They told me that I have to wait until the end of the year to upgrade, so my husband must wait 8 or 9 months to have this procedure done when he is struggling to walk and work and it is getting worse by the day????? I told them that it would be quicker to have the procedure done if I cancel my Fedhealth membership and join another medical aid and they agreed. What have I been paying this company for? I get that the procedure is not covered under my current scheme but to decline my request for an upgrade is outright disgusting, especially after being a loyal client of theirs for so many years, the service I received was that they honestly do not care. Well they have lost me and my family as members and they do not care about that. I will be canceling my membership with them and moving on. I also told my oldest son to join Fedhealth, I will be telling him to move medical aids a well and will not recommend them to anyone else. I see that there are so many bad reviews of Fedhealth on hellopeter, I would strongly suggest that they focus more on caring about their clients, their attitude is that they don't want to pay for your procedure and are happy to let you leave because they will just find another client to join who will happily pay until something like this happens again, I know this because when I told them I would be canceling my membership because they declined my request to upgrade they did not even make an effort to fight to keep me, the lady just said okay. We would have stayed with them if they had let us upgrade but I will never look at them again and I will be sharing my story with others and telling people to stay away.