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None O

1 reviews | Active since Jan 2013

26 Nov 2018, 09:14

STAY AWAY FROM FEDHEALTH!!!!!!!!!!!!! TAKE YOUR MONEY, NO PAYOUTS!

Medical Aid? Please - the ONLY thing this company is good at, is taking your monthly premiums. If you want customer service, DO NOT USE FEDHEALTH. If you want Medical cover DO NOT USE FEDHEALTH! I have been paying monthly premiums for years, no claims other than one screening benefit, using THEIR network GP. For the first time I ended up in casualty with a migraine, and the total bill of the Doctor, Blood Tests, and Hospital equated to just over R2000 which isn't even 2 monthly premiums ( AND I HAD TO PHONE THE HOSPITAL TO GET THE ICD10 CODES IN ORDER TO GET AUTHORISATION 48HRS AFTER) and STILL Fedhealth has refused to pay this out. Despite being on the phone with them, for two weeks and have 6 different reference numbers to prove it, I'm still no further to getting R2000 paid out, after Fedhealth have taken more than R30 000 in premiums from me over the last 2 years! I have cancelled and moving to Discovery, but make no mistake- Fedhealth is NOT getting away with this. I will NOT STOP UNTIL YOU HAVE PAID THESE ACCOUNTS!!

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Replies (4)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply26 Nov 2018, 09:27
Official
Thank you so much for your review we will be in touch shortly. 

Kind Regards
 The Fedhealth Online Team
NO
None O's update26 Nov 2018, 16:07
Reviewer Update
Thank you for getting in contact- however, logic would have dictated that the person calling me would have FIRST looked on the system to see what the problem is, before calling me with zero background information on what has been going on. (Which surely would be on your system all logged against my membership no) If her job is just to listen to me rant, I pity her. But I didn't write a Hello Peter complaint to get a free rant and rave therapy session, I want a resolution.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply06 Dec 2018, 17:48
Official
A Team Leader has been in contact with you and detailed feedback has been provided. 
Kind Regards 
The Fedhealth Family
NO
None O's update07 Dec 2018, 08:04
Reviewer Update
In all fairness I have to say that this has now been sorted out. Payments have finally been made. However, I am not going to change my star rating. Although there are a few individuals within Fedhealth who do a wonderful job, the company itself is seriously lacking. It took almost a month of fighting tooth and nail to basically get a payout which equates to a single months premium, AND me cancelling my policy to get resolution. Nothing about this whole process was easy, or in keeping with their motto of "putting family first". Time for me to move on to a real medical aid.