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Anthony D

1 reviews | Active since Jul 2019

11 May 2021, 09:43

STAY AWAY FROM FEDHEALTH MEDICAL SCHEME

Do not move to fedhealth, I cannot tell you all the issues that I have had with this so called medical service provider. I moved to them some time back, thinking it was a cheaper option as Discovery is expensive. Yes they are but you pay for what you get. I think this company operates from the garage of someone's house. They do not respond to complaints, they do not reply to emails, their chat facility is ridiculous, their agents have no idea at all and cannot even speak English. If you are planning to move to them DON'T. If you do not want to take my word for it, my father moved to the same plan over a year ago, he has the exact same issues as me, my sister has been with them for 6 months, she is moving her entire family back to Discovery, I hear nothing but complaints about them all the time. They will not even listen to this complaint, trust me, they will not reply or do anything to assist their members. I am going back to discovery, i would rather pay more and feel secure in my medical aid then have some ridiculous joke for a medical aid service provider securing the risks my family may be exposed to. I cannot begin to tell you enough how much of a mistake it will be to move to them .......DONT, you will regret it. STAY AWAY FROM FEDHEALTH!!!! STAY AWAY!!!!!!!!!! IT IS A BIG MISTKE.

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Replies (3)
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply11 May 2021, 09:47
Official
Dear Member, thank you so much for your message, we are sorry you’re having such a bad experience, please bear with us while we do some investigating.  One of our consultants will be in touch with you as soon as we have a result. 

Best Wishes

Fedhealth

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Anthony D's update11 May 2021, 14:24
Reviewer Update
oh Yes Yes, I have heard this before, be patient while we investigate and get back to you. All you get is :
Dear Sender
This e-mail serves to confirm that we have received and are attending to your query.
Your query number is: 230221QG46MT , 300321QHTXH4 , 300321QHTXJJ , 130421QJ9JWV , 110521QKJDMN ....... You never get a reply from so called Fedhealth, what utter *******.
Fedhealth Medical Scheme
Fedhealth Medical Scheme's reply17 May 2021, 11:31
Official
Dear member, a consultant has been in contact with you and detailed feedback has been provided.

Best Wishes

Fedhealth