1 reviews | Active since Jul 2020
Stay away from fedhealth
I have sent a complaint, rather urgent directly to fedhealth, and the only feedback I have received was on a google complaint. They sent me a mail, stating that the issue has been resolved, without phoning me.
I refer to below: On the 28th of May 2024 I got an authorization number for my daughter to be admitted to hospital. I was instructed that there would be a 8400 co-payment, which is not great, but I accepted it. Upon arrival (2 hours drive) to the hospital, the hospital told me they do not accept any fedhealth plan. Fedhealth authorised the admition, without knowing that the hospital do not accept fedhealth members. I have not heard back from fedhealth with an apology or sollution. The only way my daughter can be admitted, is if I pay privately. If I can give less than one star, I would.
They keep on closing the tickets, without explaining to me/ or resolving/ or providing an alternative to why a medical aid is unable to admit a patient after confirming that she will be admitted via authorisation number.
I was turned away from a hospital after fedhealth confirmed that everything was in order and that she would be admitted.
If you are reading this, please stay clear from fedhealth. All they provide is a false sense of security. Neither you, nor your loved ones are procted on this plan.
This is dangerous.
They refuse to admit their mistake. They refuse to help. I pay for that help every month.
I was turned away
They keep on closing the tickets, without explaining to me/ or resolving/ or providing an alternative to why a medical aid is unable to admit a patient after confirming that she will be admitted via authorisation number.
I was turned away from a hospital after fedhealth confirmed that everything was in order and that she would be admitted.
If you are reading this, please stay clear from fedhealth. All they provide is a false sense of security. Neither you, nor your loved ones are procted on this plan.
This is dangerous.
They refuse to admit their mistake. They refuse to help. I pay for that help every month.
I was turned away
I am still waiting for an apology. Never received one.
I am still waiting for an apology. Never received one.
A consultant has been in contact with you and detailed feedback has been provided.
A consultant has been in contact with you and detailed feedback has been provided.