BM
Bridget M
1 reviews | Active since Mar 2016
04 Mar 2016, 09:44
Standard response, no customisation
We have been with Fedhealth for the past 16 years and have generally had good service in that time. We reported to them that our son has taken a part time internship and will be returning to University next year. We requested that he could stay on our medical aid, as he is still financially dependent on us.<br> Every time we send an email, we receive the same standardised answer of refusal with their rules. What has happened to personalised service?
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Fedhealth Medical Scheme's replyOfficial
04 Mar 2016, 11:43Hello Patti1,
Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.
Kind Regards
The Fedhealth Online Team
Fedhealth Medical Scheme's reply04 Mar 2016, 11:43
Official
Hello Patti1,
Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.
Kind Regards
The Fedhealth Online Team
Dear Fedhealth family member, we appreciate your feedback and are sorry to hear that you had an unpleasant experience. Please note that we will do everything in our power to get to the bottom of this and get in touch with you. Your membership experience matters to us.
Kind Regards
The Fedhealth Online Team