So...why isn't the transition smoother?

So, I do not log into the site regularly. Surprise surprise when I logged in today, the site just kept on kicking me out. (I am a paying member, btw.)

Phone the call center: they have s****ped the old website and deactivated all accounts and passwords, I have to re-register. So I re-register- according to the specs provided by the call centre. Supposedly I would get an e-mail taking me through the steps.

Surprise! No E-mail. Call the call centre again: oh, it is a glitch, they'll send me steps on how to re-re-register. Steps which I (again) follow. (Again: I follow it to the letter - I'm not a complete idiot).

Still no confirmation e-mail. GENIUS! Well done, Fedhealth!

Whose Bright Idea was it to s**** an old site along with members' registration info? Now I am a paying member of a medical scheme who cannot access my OWN account, bec the new system is not delivering promised e-mail confirmations. Shall I call the call centre a THIRD time to re-re-re-register?

Let's see how long it takes them to actually respond to a hellopeter.com complaint...